Shipping policy
SHIPPING POLICY
Last updated: October 26, 2026
ORDER PROCESSING
Estimated dispatch is within 1–2 calendar days after placing your order, including weekends. This is an estimate, not a guaranteed dispatch date. Public holidays in China (for example National Day in early October and Chinese New Year), U.S. holidays and periods of high order volume may affect processing.
Processing time is separate from shipping time. During holidays, new product launches, or periods of high order volume, processing may take longer.
WHERE YOUR ORDER SHIPS FROM
Whirlkin orders are made, checked and packed by our team at our studio in China and shipped directly from China to your U.S. address. We do not currently ship from a U.S. warehouse. Orders travel with YunExpress tracked shipping, and the estimated delivery times below already include this international transit.
DUTIES AND IMPORT FEES
U.S. import duties for your order are prepaid through our shipping service. You will not be asked to pay additional duties or import fees when your package is delivered. Applicable sales tax, if any, is shown at checkout before you pay.
SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States. Available shipping methods and charges are displayed at checkout based on the delivery address.
SHIPPING RATES
We offer free standard shipping on eligible U.S. orders of $39 USD or more, calculated after bundle savings and discount codes, and before taxes.
Standard U.S. shipping is $5.99 USD for orders under $39 USD after discounts, before taxes.
ESTIMATED DELIVERY TIME
Estimated U.S. shipping time is 5–8 business days after dispatch, in addition to the estimated 1–2 calendar days of order processing. Business days exclude weekends and U.S. holidays. Product pages and checkout show the same processing and shipping windows; they do not guarantee an arrival date. Actual arrival may vary by destination, carrier, holidays and processing delays.
Delivery dates are estimates and are not guaranteed. Weather, carrier delays, address issues, holidays, and other circumstances outside our control may affect delivery times.
ORDER TRACKING
When your order ships, you will receive a shipping confirmation email containing the available tracking information.
Please allow up to 72 hours for tracking information to update after receiving the shipping confirmation.
ADDRESS CHANGES
Please review your shipping address carefully before placing your order.
If you need to change an address, contact us as soon as possible through:
Contact Whirlkin or email hello@whirlkin.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Whirlkin is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.
SPLIT SHIPMENTS
Orders containing multiple items may arrive in separate packages. If your order is shipped separately, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is split into multiple packages.
SHIPPING DELAYS
If we are unable to ship your order within the stated processing period, we will contact you with an updated shipping estimate. You may agree to the delay or cancel the unshipped order for a full refund.
LOST OR DELAYED PACKAGES
If tracking has not updated for more than 7 business days, or your package has not arrived within 7 business days after the estimated delivery date, please contact us through:
Contact Whirlkin or email hello@whirlkin.com.
We will work with the shipping carrier to investigate the shipment. If we confirm that your order was not delivered, we will refund the entire order, including the original shipping charge, or send a free replacement if you prefer. Investigation and replacement timelines may vary by carrier.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
1. Confirm that the shipping address on your order is correct.
2. Check around the delivery location and ask household members or neighbors.
3. Contact the shipping carrier using the tracking number.
4. Contact Whirlkin if the package is still missing.
DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a clear photo of the item and packaging. You do not need to send the item back. We will refund you or, if you prefer and the item is available, send a free replacement. See our Refund Policy.
ORDER CANCELLATIONS
Orders may be canceled for a full refund before fulfillment begins. Once an order has shipped, it cannot be canceled, but you may request a refund after delivery under our Refund Policy.
RETURNS AND REFUNDS
We do not require returns and you never pay return shipping. Refund requests can be made within 30 days of delivery, as described in our Refund Policy. When an entire order is refunded, the original shipping charge is refunded too. When only some items are refunded, we refund the price of those items and the original shipping charge is not refunded. Please do not mail items to us.
CONTACT US
For questions about shipping or delivery, contact Whirlkin through:
Contact Whirlkin or email hello@whirlkin.com. You can also message us on WhatsApp at +1 610 238 8582.